Knowledgebase

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Can I edit my website without downloading it?
Sure! If your account has shell access you can SSH to your web directory. From there, you can use...
Views: 250

Do you provide technical support over phone?
Support is available through the ticket system and telephone.Our Help Centre number is +27 (0)...
Views: 241

How can I download a backup of my site?
Please login to your control panel and create a full backup. This may take a few minutes to...
Views: 231

How can I Flush DNS cache?
In Microsoft Windows: In Microsoft Windows, you can use the command ipconfig /flushdns to flush...
Views: 273

How do I customise the error pages?
All types of error pages can be customised to suit your web site design. To customise the error...
Views: 237

How do I password protect directories?
To password protect a folder/directory, follow these steps in cPanel: 1. Login to your control...
Views: 217

How do I view the details of my bandwidth usage?
Bandwidth report shows how many bytes of transfer your account has done. Due to system...
Views: 248

How do you feel about spam, what is your policy for bulk email?
Our servers may not be the source, intermediary, or destination address involved in the...
Views: 236

How to edit an existing RvSitebuilder based site ?
You can edit any site you have created using RvSitebuilder by following the below steps : - Login...
Views: 552

Is my site backed up and how often?
Yes, full backups are done daily on all shared hosting and semi-dedicated servers. These are for...
Views: 227

What are the type of error pages?
The type of error pages available are as follows: Error 400: Bad Request Error 401: Authorisation...
Views: 242

What are the types of web site statistics that you provide?
We provide the following types of web site statistics and reports: awstats, webalizer, latest...
Views: 226

What extensions and names can I use for my homepage?
You may use any of the following for a homepage of a directory: index.htm , index.html ,...
Views: 232

What is a blog?
Having heard the term previously but not having paid much attention most are just to afraid to...
Views: 225

What is a Distributed Denial of Service (DDOS) Attack?
A Distributed Denial of Service (DDOS) attack occurs when criminal gangs flood a website or...
Views: 236

What is an error 404 page?
Error 404 indicates that you are requesting a file or a directory that does not exist on the...
Views: 214

What is Phishing?
No, we didn't misspell it. Phishing is the name given to the latest online scam where millions of...
Views: 214

What is SEO?
SEO stands for Search Engine Optimization. Its the process of studying the search engines in an...
Views: 247