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How do I reach you if there's a problem or if I have questions?
The first thing to do is of course to search through this help system! We try very very hard to...
Views: 199

How many SQL queries are allowed on shared (max_user_connections)? Which dedicated server can fit my needs for it?
There is no hard and fast rule. It all depends on your queries. One bad query can take down the...
Views: 266

I am unable to reach my server/account/web site?
Please login to your client area and check the network status. If your server is up and running,...
Views: 184

I created a file with a special character and can't delete it, can you help?
Many operating systems have special characters, called 'meta-characters', which carry special...
Views: 182

I have X GB traffic/bandwidth, and have not used all, why is my site creating load and being asked to upgrade?
Server load and bandwidth are two entirely different things. Server load refers to the amount of...
Views: 223

I uploaded a new script to my cgi-bin but I am being told "File Not Found," or "No Such File or Directory."
This is a common easily overlooked mistake thats easily corrected. Your script was probably...
Views: 188

Im having trouble sending email, what could the problem be?
If you are having trouble sending email, it is probably due to the auth scheme needed to allow...
Views: 216

Im using FrontPage and I published my site but my web's not there!
This will happen when the "Destination Web Name" is filled in when publishing to our server. This...
Views: 186

My site or ftp service seems slow, just stops, or doesn't connect, why is that?
There are various of factors that can contribute to occasional slow download speeds or time-outs....
Views: 203

My website got hacked, what to do?
Here are some tips to keep your site secure. This was primarly written in response to a hacked...
Views: 243

My website is very slow. I am getting very slow response from web/vps/server, what is the problem?
Please open a support ticket and provide this information so support can troubleshoot the problem...
Views: 226

Someone is spamming my forms/blog/guestbook, what can I do to stop or report them?
1) Reporting spammer to the source network does not usually help. However, if you really want to...
Views: 522

When using FrontPage Im getting error - "Root Web Busy" .
FTP or telnet to your site and remove the "service.lck" file in /www/_vti_pvt. This usually...
Views: 207

When using FrontPage Im getting the Error - "Front Page Extensions not Installed" .
We often see this error being reported even when the extensions have been installed. If you get...
Views: 184

When using FrontPage the server is timing out when publishing large sites.
This difficulty arises when the uploading link times out in the process of copying the web to our...
Views: 188

Why do I get an empty directory listing or a goofy welcome page where my website should be?
When you first get set up and your domain becomes active, your URL will most likely bring you to...
Views: 344

Why won't my pictures show up?
There are several reasons your images may not be showing up on your web page. 1. You haven't...
Views: 210