Please Login or Register

Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Search

Articles

Article Account Level Filtering
Account Level Filtering cPanel lets you filter all email for an entire domain. This can be...
Views: 242
Article Auto Responders
This feature can be configured to automatically send response messages. This can be useful when...
Views: 269
Article BoxTrapper
BoxTrapper functions as a spam filter for email addresses. The filter works through...
Views: 399
Article Can I change MX record(s) for a domain?
There are couple of scenarios involving MX records. 1. You want all emails for your domain to go...
Views: 288
Article Can I have SPF record for my domain?
For shared hosting, if your domain is hosted on the main server shared IP i.e. you do not have a...
Views: 267
Article Email Authentication
To combat spam, or unwanted email, cPanel’s email authentication features attempt to...
Views: 277
Article Email Delivery Route
This feature shows the specific path that will be taken by an outgoing message, which can be...
Views: 261
Article Forwarders
This feature allows a copy of any email sent to one address to be forwarded to another address....
Views: 218
Article How can I check my email through my web browser (webmail)?
To access webmail goto: http://www.your_domain.com/mail or http://www.your_domain.com/webmailor...
Views: 353
Article How do I check why my mailbox is taking so much space? How do I remove unwanted emails from it?
You can login to your mailbox (email account) via webmail at this address:...
Views: 347
Article How do I create an Email account?
To add a new email address: Enter the email address to be created in the Email field....
Views: 446
Article How do I reduce the SPAM? I am receiving too much spam (unsolicited emails).
1. First thing you need to do is remove catchall email for your domain. Please create proper...
Views: 302
Article How do I setup an email auto responder?
1. Login to your control panel (http://www.your_domain.com:2082) 2. Select "Setup...
Views: 290
Article How many emails can I send?
You are allowed to send maximum of 500 emails/hour from your account. This is a safe limit to...
Views: 294
Article How much email am I allowed to store?
The amount of email you store on your account is counted against your overall storage quota. To...
Views: 300
Article I am not receiving new emails?
Please login to your control panel (at http://yourdomain/cpanel) and make sure 1) Your email...
Views: 302
Article I am unable to send and receive email?
If you are unable to both send and receive email, please open a support ticket and provide us...
Views: 285
Article I am unable to send email and get this error (0x800CCC65) 503 valid RCPT command must precede DATA
'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive...
Views: 283
Article I am unable to send email to AOL? etc.
If you are on a dedicated server, please make sure that your main IP has a reverse DNS setup. If...
Views: 78
Article I am unable to send email to yahoo or the emails to yahoo are being delayed?
This is a new feature of yahoo mail. It is using what is called Grey Listing to fight spam. For...
Views: 71
Article I am unable to send mail through my mail (SMTP) server?
This usually indicates that there is a network problem on your end or your ISP (internet...
Views: 311
Article I want my emails forwarded without leaving a copy of the email at the forwarding email address on my server ?
If you want your emails to only get forwarded to your forwarder email address and do not want to...
Views: 70
Article I want to use default address (catchall) because I have setup aliases for various companies?
Some users think that by setting up aliases like companyA@yourdomain.com and...
Views: 63
Article Is my domain open relay?
If you are using a default address to catchall all the invalid and unrouted emails to your...
Views: 76
Article MX Entry
This feature allows you to change the domain to which mail is delivered, allowing one...
Views: 270
Article My ISP blocks port 25 but I want to use SMTP on my hosting server. What other port to use?
You can use smtp port 587. For example in MS Outlook in the advanced settings, change the...
Views: 543
Article Someone using my email (domain) to send bulk mail (spam)? I am getting a lot of returned emails.
This is called "collateral spam" and is mostly used these days by spammers. This is normal....
Views: 351
Article User Level Filtering
cPanel lets you filter email sent to a specific user’s address. This can be useful for...
Views: 246
Article Webmail
Webmail allows you to access your email accounts through a web browser such as Firefox, Internet...
Views: 376
Article What is an email auto responder?
Email auto responders will automatically send a customized auto response (that you compose) to...
Views: 282
Article What is an Email POP account?
You configure a "private" email account for one or many users who will be receiving and sending...
Views: 313
Article What is Default Address?
The default email address will "catch" any mail that is sent to an invalid email address for your...
Views: 77
Article What is email forwarding?
Email forwarding is a feature, which forwards an email that originated from your domain, to...
Views: 340
Article What is the maximum size of email I can send/receive?
For our shared/reseller hosting, and users with cpanel on their dedicated, the maximum email size...
Views: 68

Quick Navigation

Client Login

Email

Password

Remember Me

Search