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Account Level Filtering
Account Level Filtering
cPanel lets you filter all email for an entire domain. This can be...
Views: 242
Auto Responders
This feature can be configured to automatically send response messages. This can be useful when...
Views: 269
BoxTrapper
BoxTrapper functions as a spam filter for email addresses. The filter works through...
Views: 399
Can I change MX record(s) for a domain?
There are couple of scenarios involving MX records. 1. You want all emails for your domain to go...
Views: 288
Can I have SPF record for my domain?
For shared hosting, if your domain is hosted on the main server shared IP i.e. you do not have a...
Views: 267
Email Authentication
To combat spam, or unwanted email, cPanel’s email authentication features attempt to...
Views: 277
Email Delivery Route
This feature shows the specific path that will be taken by an outgoing message, which can be...
Views: 261
Forwarders
This feature allows a copy of any email sent to one address to be forwarded to another address....
Views: 218
How can I check my email through my web browser (webmail)?
To access webmail goto: http://www.your_domain.com/mail
or
http://www.your_domain.com/webmailor...
Views: 353
How do I create an Email account?
To add a new email address:
Enter the email address to be created in the Email field....
Views: 446
How do I reduce the SPAM? I am receiving too much spam (unsolicited emails).
1. First thing you need to do is remove catchall email for your domain. Please create proper...
Views: 302
How do I setup an email auto responder?
1. Login to your control panel (http://www.your_domain.com:2082) 2. Select "Setup...
Views: 290
How many emails can I send?
You are allowed to send maximum of 500 emails/hour from your account. This is a safe limit to...
Views: 294
How much email am I allowed to store?
The amount of email you store on your account is counted against your overall storage quota. To...
Views: 300
I am not receiving new emails?
Please login to your control panel (at http://yourdomain/cpanel) and make sure 1) Your email...
Views: 302
I am unable to send and receive email?
If you are unable to both send and receive email, please open a support ticket and provide us...
Views: 285
I am unable to send email and get this error (0x800CCC65) 503 valid RCPT command must precede DATA
'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive...
Views: 283
I am unable to send email to AOL? etc.
If you are on a dedicated server, please make sure that your main IP has a reverse DNS setup. If...
Views: 78
I am unable to send email to yahoo or the emails to yahoo are being delayed?
This is a new feature of yahoo mail. It is using what is called Grey Listing to fight spam. For...
Views: 71
I am unable to send mail through my mail (SMTP) server?
This usually indicates that there is a network problem on your end or your ISP (internet...
Views: 311
I want my emails forwarded without leaving a copy of the email at the forwarding email address on my server ?
If you want your emails to only get forwarded to your forwarder email address and do not want to...
Views: 70
Is my domain open relay?
If you are using a default address to catchall all the invalid and unrouted emails to your...
Views: 76
MX Entry
This feature allows you to change the domain to which mail is delivered, allowing one...
Views: 270
My ISP blocks port 25 but I want to use SMTP on my hosting server. What other port to use?
You can use smtp port 587. For example in MS Outlook in the advanced settings, change the...
Views: 543
Someone using my email (domain) to send bulk mail (spam)? I am getting a lot of returned emails.
This is called "collateral spam" and is mostly used these days by spammers. This is normal....
Views: 351
User Level Filtering
cPanel lets you filter email sent to a specific user’s address. This can be useful for...
Views: 246
Webmail
Webmail allows you to access your email accounts through a web browser such as Firefox, Internet...
Views: 376
What is an email auto responder?
Email auto responders will automatically send a customized auto response (that you compose) to...
Views: 282
What is an Email POP account?
You configure a "private" email account for one or many users who will be receiving and sending...
Views: 313
What is Default Address?
The default email address will "catch" any mail that is sent to an invalid email address for your...
Views: 77
What is email forwarding?
Email forwarding is a feature, which forwards an email that originated from your domain, to...
Views: 340
What is the maximum size of email I can send/receive?
For our shared/reseller hosting, and users with cpanel on their dedicated, the maximum email size...
Views: 68