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Articles

Article Account Level Filtering
Account Level Filtering cPanel lets you filter all email for an entire domain. This can be...
Views: 58
Article Auto Responders
This feature can be configured to automatically send response messages. This can be useful when...
Views: 64
Article BoxTrapper
BoxTrapper functions as a spam filter for email addresses. The filter works through...
Views: 92
Article Can I change MX record(s) for a domain?
There are couple of scenarios involving MX records. 1. You want all emails for your domain to go...
Views: 101
Article Can I have SPF record for my domain?
For shared hosting, if your domain is hosted on the main server shared IP i.e. you do not have a...
Views: 87
Article Email Authentication
To combat spam, or unwanted email, cPanel’s email authentication features attempt to...
Views: 53
Article Email Delivery Route
This feature shows the specific path that will be taken by an outgoing message, which can be...
Views: 63
Article Forwarders
This feature allows a copy of any email sent to one address to be forwarded to another address....
Views: 45
Article How can I check my email through my web browser (webmail)?
To access webmail goto: http://www.your_domain.com/mail or http://www.your_domain.com/webmailor...
Views: 129
Article How do I check why my mailbox is taking so much space? How do I remove unwanted emails from it?
You can login to your mailbox (email account) via webmail at this address:...
Views: 143
Article How do I create an Email account?
To add a new email address: Enter the email address to be created in the Email field....
Views: 135
Article How do I reduce the SPAM? I am receiving too much spam (unsolicited emails).
1. First thing you need to do is remove catchall email for your domain. Please create proper...
Views: 132
Article How do I setup an email auto responder?
1. Login to your control panel (http://www.your_domain.com:2082) 2. Select "Setup...
Views: 102
Article How many emails can I send?
You are allowed to send maximum of 1000 emails/hour from your account. This is a safe limit to...
Views: 116
Article How much email am I allowed to store?
The amount of email you store on your account is counted against your overall storage quota. To...
Views: 106
Article I am not receiving new emails?
Please login to your control panel (at http://yourdomain/cpanel) and make sure 1) Your email...
Views: 119
Article I am unable to send and receive email?
If you are unable to both send and receive email, please open a support ticket and provide us...
Views: 86
Article I am unable to send mail through my mail (SMTP) server?
This usually indicates that there is a network problem on your end or your ISP (internet...
Views: 101
Article MX Entry
This feature allows you to change the domain to which mail is delivered, allowing one...
Views: 54
Article My ISP blocks port 25 but I want to use SMTP on my hosting server. What other port to use?
You can use smtp port 26. For example in MS Outlook in the advanced settings, change the...
Views: 133
Article Someone using my email (domain) to send bulk mail (spam)? I am getting a lot of returned emails.
This is called "collateral spam" and is mostly used these days by spammers. This is normal....
Views: 151
Article User Level Filtering
cPanel lets you filter email sent to a specific user’s address. This can be useful for...
Views: 56
Article Webmail
Webmail allows you to access your email accounts through a web browser such as Firefox, Internet...
Views: 63
Article What is an email auto responder?
Email auto responders will automatically send a customized auto response (that you compose) to...
Views: 109
Article What is an Email POP account?
You configure a "private" email account for one or many users who will be receiving and sending...
Views: 118
Article What is email forwarding?
Email forwarding is a feature, which forwards an email that originated from your domain, to...
Views: 139

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